Saturday, 13 November 2010

Nuisance telephone cold calls and what can be done

You have gone to all the trouble of registering your home and mobile phones with the TPS (Telephone Preference Service) but you start getting nuisance telephone cold calls. Sometimes there is no one on the other end, just silence.

It is likely that someone has obtained your data (personal details) and sold them on to companies, they think, you would want to receive marketing calls from. A computer database selects your telephone number and rings it. If you answer it is meant to connect one of their operatives. Thing is, all the operatives are busy troubling others and so you are met with silence!

I sometimes get lucky and find the companies details via a web search of their telephone number. This is a growing problem and now there are websites dedicated for the annoyed to post a nuisance number and help each other find out who the company is. You will see these listed in your search results and someone may have already posted the companies details. Sometimes you get lucky and the companies website appears in the results!

If you get their address or email address then you can send them a 'Cease and Desist Notice'.

Subject: Cease and Desist Notice!

Dear Sir / Madam,

I have received unsolicited nuisance calls from telephone number <enter number here> which appears to be on your behalf.

Please remove my telephone number <telephone number> and other details from your database. You have been mis-sold my data and I do not want your service.

Failure to comply with this request will be deamed a breach of at least the following UK Laws:

Harrassment Act 1997, Telecommunications Act 1984 and Data Protection Act 1998.

Thank you,

So far, it has worked although today I have had two calls that originate from Indian call centres for UK companies. I have emailed the UK companies and will see how quick the calls from those telephone numbers stop.

Further reading

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